Frequently Asked Questions

Website

Did your website name change?

Good eyes!? Yes, our website name did change in the Summer of 2018 which is when we introduced Maniology, formerly b.m.c by Bundle Monster or Bundle Monster.? Read more about our rebrand here.

Is my credit card information safe?

Yes, your credit card and all your personal information are safe with us. During the checkout process when your personal and credit card information is entered, you will notice the page has switched from “http” to “https”, this means that?Maniology is up to date on their security certificate and our website is secure. Read our Privacy Policy here.

I love Maniology! Where can I follow your company on social media?

Thank you! We love interacting with our followers on social media! You can find us here:

Facebook: www.facebook.com/hellomaniology
YouTube: www.youtube.com/c/Maniology
Instagram: www.instagram.com/hellomaniology

Can I use my Maniology?discount code on other websites that sell Maniology?products?

Discount codes and e-gift card codes are generated for sales on our website only and cannot be used on other websites that sell Maniology products.? For more details, please review any disclaimers or fine print.

How often do you have new products?

We upload new products to our website weekly. Subscribe to our newsletter here and check out our What's New page here for all of our newest products.

I did not receive a confirmation number for my order! Where can I find it?

When customers complete the checkout process on our website, the last page will display a confirmation number. If you did not see this information or closed out the page, you may find this information by either logging into your account that you created with us or by checking the email that you used to make the purchase. An order confirmation is emailed directly after an order has been placed.

If you cannot locate the email in your Inbox, we recommend looking into the SPAM folder.

What does it mean to be 5-Free?

High-five! Our stamping polishes are 5-free. This means that our stamping polishes are not only made without 3 of the most common harmful chemicals (formaldehyde, toluene, and dibutyl phthalate a.k.a. DBP) found in many nail polishes, but we’ve given the boot to 2 other yucky chemicals as well (formaldehyde resin and camphor). The terrible toxic trio can be extremely harmful to reproduction, developmental growth, and may even cause cancer with prolonged exposure. (Yikes!) Formaldehyde resin and camphor can cause allergic reactions like dermatitis, yellowing, and dried out nails. (No, thanks!)

Our fingernails are porous, and just the thought of soaking up these yucky synthetics makes our skin crawl. Now, you can breathe easy; scrape, stamp, and swoon to your heart’s content. We’re here to help you feel beautiful, look beautiful, and stay beautiful longer.

Are your nail polishes cruelty-free?

At Maniology, we love our furry, 4 legged friends and value the importance of recognizing and protecting the rights of all animals and the cruelty against them for animal testing.? Although we firmly believe that cruelty should not be practiced by any means, it is also our understanding that there is no lawful beauty industry standard as to what it means to be “cruelty-free”.? Here is our stance:? It is our implicit knowledge that our final nail polish products are not tested on animals.? We also do not commission any third party to test any of our final nail polish products on animals.?In select nail art brushes, we may carry accessories that have been made with sable/animal hair in the final product creation.??

This is the extent of our knowledge.? We will continue our diligence to look for alternative measures where animals are not involved in the creation of the final product or otherwise and in the future, may consider registering our company brand with the Coalition for Consumer Information on Cosmetics’ (CCIC) Leaping Bunny Program that will help assure customers of our continued support to our animal friends.


Shipping

What is the cost of shipping for the U.S. locations?

FREE if you spend over $35! We offer a flat rate standard to all U.S. locations at $4.95. This also includes U.S. territories. If you are looking for quicker shipping options, we offer Priority Shipping at $8.95/order and Express Shipping at $18.00/order.

How long will it take for my order to arrive (for customers within the U.S.)?

Please see chart below: (We ship with the United States Postal Service and UPS)

Shipping Option Time Frame Price
Standard Shipping
(USPS First Class)
4-7* business days to 50 States
(Longer for U.S. Territories)
$4.95 (or FREE for orders over $35)
Priority Shipping
(USPS Priority Class)
2-5* business days to 50 States $8.95
Express Shipping
(UPS 2nd Business Day Express)
2 business days to 50 States
GUARANTEED
$18.00

* Timeframes are approximate and are subject to change per carrier.? Please note there is a 1-2 additional business day for processing.??

Do you ship internationally?

Yes - we ship to over 50+ countries.

We are now also able to ship our stamping polishes to select countries internationally!?

To see if we ship to you, visit our Everyday Shipping Guide on specific shipping locations.

What is the cost of shipping for international locations?

We calculate shipping fee for international shipping by weight.? Please visit our?Shipping Guide?for our shipping rates.??

What is the shipping time frame for international locations?

Shipping times for international locations vary greatly according to each country’s location and custom’s processing. The average time frame is 15-30 business days. However, bordering countries to the U.S. may experience quicker delivery time frames.

Where can I find my tracking number?

Once packages have been shipped with Maniology, you will receive an email confirmation that has your shipping details. If you cannot locate the email in your Inbox, we recommend looking into the SPAM folder.

It's been a month and I still haven't received my products! What do I do?

U.S. Customers: If you haven't received your purchase within 14 business days,?Maniology?will consider your shipment a postal loss and will provide you with either a re-shipment or refund. If you have not received your shipment after 14 business days from the time of your purchase, please contact us [email protected]

International Customers: If you haven't received your purchase within 30 business days, Maniology?will consider your shipment a postal loss and will provide you with either a re-shipment or refund. If you have not received your shipment after 30 business days from the time of your order shipped date, please contact us [email protected]


Refunds + Returns

What is your return policy?

We are committed to providing you high nail art quality products. If for any reason our product fails to meet your expectations, you have 365 days to return merchandise for an exchange or refund of the purchase price.

Maniology?may offer select nail art products in a bundle which may include 2 or more items that must be purchased together in order to receive a discount.

Items sold as part of a bundle may be returned individually for replacement within the applicable Return Policy period for that individual item.

If an individual bundle item is returned for a refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund. If your bundle discount amount is greater than the individual unit price of the item you wish to return, then the item cannot be returned for a refund; you will need to return all items in the combo/bundle in order to receive a refund.

- For example: If your bundle discount was $5, and you return one of the items for a refund, the $5 will be deducted from your refund amount.

How do I get a refund for my purchase?

Please fill out our return form found on our?Return Policy?page?and include this with your return. Please send the product and form back to:

Maniology
Attn: Returns Dept.
819 Moowaa St. Ste. 101A
Honolulu, HI 96817

Once we receive your return back in the mail, it may take about 1 to 2 business days for your return to be processed and a refund to be issued back to your account.

I received a defective item! Can you send me a replacement?

Please contact our Customer Support directly at [email protected]. Please have your order number and a brief description of the issue ready as they will need this information to address your concern.

I received the wrong item; how do I get the correct item shipped to me?

We do try our best to make sure our orders are quality controlled – however, mistakes happen. Please contact our Customer Support directly at [email protected]. Please have your order number and a brief description of the issue ready as they will need this information to address your concern.

My item was damaged during shipping! Can you send me a replacement?

Please contact our Customer Support directly at [email protected]. Please have your order number and a brief description of the issue ready as they will need this information to address your concern.

I purchased a kit/bundle item from you, but I only want to keep 1 item of the bundle. Can I get a refund for the items I don't want?.

Bundles and kits are usually offered at a discounted price.? You must return all items in the bundle/kit to receive a full refund.? Partial return will forfeit any savings from the bundle/kit special pricing.?


Payments

What type of credit cards does your site accept?

We accept Visa, Mastercard, American Express and Discover Card.

What kind of currency do you accept on your site?

Maniology?is a U.S. based company and all the prices on the website are in U.S. dollars or USD.

Can I make a purchase using PayPal?

Yes! You can choose the PayPal option during check out.

What is "Pay with Amazon"?

Maniology?customers can choose to complete order transactions using their Amazon.com accounts to make a payment on our website. This also means that some information from Amazon.com will be shared with?Maniology.com in order for the transaction to be successful and also that you have a Maniology.com customer account with us. If you do not have one, create one here.

Do you accept pre-paid credit gift cards?

If your pre-paid credit gift card allows you to add a billing address to it, you may have a successful checkout. This information is necessary to verify the card to make the purchase. Not sure if you have this option? Please look for the customer service number on the back of your gift card to see if they offer this option. If you cannot add this option then we cannot complete your order with this payment method.

I went through the check out process and my credit card had been declined! What's going on?!

There could be a lot of different reasons why a card has been considered "declined." Here are the most common reasons:

  • Entering the credit card information incorrectly.
  • Entering the incorrect Billing Address. This address needs to match your credit card's Billing Address and is not always necessarily your shipping address. If you don't know, please contact your credit card company for confirmation.
  • Insufficient funds.
  • Pre-Paid Gift Credit Cards.

If your card has been considered "declined" and you see a pre-authorized charge from us, please note that this means that we have not accepted any funds on behalf of your account. This transaction will drop in about 3-5 business days* as a voided transaction. *Timeframes are subject to change based on credit card company.


PR Inquiries

I have a blog. Are you open to any partnerships or sponsorships?

Maniology is always looking for those in the web community that wants to talk, blog, tweet, post and share about our nail products. If you think this is you, please fill out our contact form to learn more about our Ambassador Program. Please provide any social or community information or links in your message. This will help to address your inquiry efficiently.


Mani Circle Reward Program

What is Mani Circle?

Mani Circle is our FREE rewards program. It allows you to earn stamps every time you shop and for interacting with us toward rewards that you can redeem at your own convenience.

How do I become a Mani Circle member?

You can sign up online by simply creating an account with us. ?To become a member, you'll need to provide:

  • Your first and last name
  • A valid email address (Program communications, offers and rewards will be sent via email; therefore a valid email address is needed for membership.

No purchase necessary! ?You automatically earn 200 stamps just for signing up for an account. ?You are responsible for providing any changes or updates to your contact information.

How do I earn stamps in the Mani Circle?

Before shopping online, log into your account. You earn 10 stamps for every US dollar spent, rounded to the nearest dollar, on eligible purchases at maniology.com. The eligible purchase amount is the transaction total for merchandise after any discounts and does NOT include taxes, shipping or purchases of gift cards. You can also earn stamps by social actions such as following us on Facebook and Instagram, sharing us on social and writing a review. See the full list of awardable action here.

CAN I EARN STAMPS WITH MY MANIOLOGY PURCHASES PRIOR TO MY ENROLLMENT?

Stamps cannot be earned or claimed on purchases made prior to your enrollment date.? We will not be able to adjust stamp balance for previous purchases.? Please review our Terms & Conditions page for more details.?

I ENTERED MY BIRTHDAY BUT I DON'T SEE MY BIRTHDAY POINT BEING REWARDED?

Birthday stamps will be rewarded once a year on your birthday. Stamps are not issued when you enter your birthday. ?Based on the program, you will not get rewarded stamps for your birthday this year if you enter a date that is in the next 30 days. You will be rewarded the following year on that date instead.??


Mani X Me Monthly Club

The Mani x Me box provides a monthly mani?by?you and?for?you. Club members will receive early access to up-and-coming Maniology products and the hottest styles in nail art trends.? Also by joining Mani x Me, you are helping to give back!

I'M INTERESTED, WHAT WILL I GET EVERY MONTH?

We now offer 2 options!? Our Mani x Me Monthly Box and our Mani x Me Express Kit.? Your Mani x Me Box includes in-trend nail art?picks with 2 exclusively designed nail stamping plates?offered nowhere else!?

? 2 Exclusive Stamping Plates – Just for subscribers!
? 2 Early-Access Coordinated Stamping Polishes
? A Surprise Gift Every Month
? Free U.S. Shipping
?$60 value?for only $25

Plus Even More?Perks:
??Free Stamper & Scraper Set with your first box ($10 value)
??Free Everyday Standard U.S. Shipping,?no order minimum for as long as you're a subscriber.
? Earn 50% MORE Stamps in the Mani Circle rewards program
? A portion of Mani X Me?proceeds helps support YWCA O'ahu with the mission to eliminate racism and empower women.

Our Express Kit includes everything above WITHOUT the polishes.? You have options!

NOT FEELING THIS MONTH'S BOX.? CAN I SKIP A MONTH?

Absolutely! ?But why would you want to? ?If you must, you can always email us ([email protected]) or if you sign up for an account, you can manage your subscription through the account. If you want to skip a month, you must skip the charge for the month by the last day of the previous month. If you want to skip the December box, you will want to manage your subscription before November 30th.?

If you are on the monthly plan, please log in to your account.? You will see a section for "Account Details". You will see a link to "Manage Subscriptions". Click on "delivery schedule" and you will see an option to SKIP a month under each month's recurring charge and event.? If you are on the prepaid plans, we will need to manually adjust it for you.??

I REALLY WANT NEXT MONTH'S BOX! WHEN DO I HAVE TO ORDER BY?

Please subscribe by the 22nd of each month to activate your subscription and to get the current month's box!

I'M DYING TO GET MY HANDS ON A PREVIOUS MONTH'S BOX.? CAN I STILL GET IT?

If a previous month's box is available, we can help you out! ?Please email us at [email protected] for assistance. ;)

DO YOU SHIP THE BOXES INTERNATIONALLY?

YES!? We have recently opened our box to ship internationally to select countries.? Here is a list of countries that is available for shipping: Canada, Australia, Austria, Belgium, Denmark, Finland, France, Germany, Great Britain (United Kingdom), Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland,?Brazil, Croatia, Estonia, Gibraltar, Hong Kong, Hungary, Israel, Japan, Latvia, Lithuania, Malaysia, Poland, Russia, Singapore, South Korea.??

CAN I CANCEL ANYTIME?

Of course!? You can cancel at any time.? You must CALL or EMAIL us at [email protected] so we can assist you with the cancellation.? For prepaid subscriptions (3 months prepaid or 6 months prepaid), you will forfeit any savings or discount if you cancel prior to the end of your subscription period.? For instance, if you cancel your 6 months subscription after 1 month.? You will receive $120-$25=$95 in the refund.??

I HAVE A COUPON! HOW DO I APPLY IT TO MY FUTURE SUBSCRIPTION PAYMENT?

Lucky you!? Please follow the steps below:
?
1. Log in to your account on Maniology.com
2. Click on "Manage Subscriptions"
3. Click on "Subscriptions"
4. You will see a link to "Apply Discount Code" under one of the upcoming charges. After you enter the coupon code, click "Apply" and the coupon code will apply to your future subscription payment.
*Please note that if you cancel your subscription early, you will forfeit any savings or discounts on prepaid subscriptions.??

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